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#support #helpdesk

I am unable to upload videos. Is it because of the beta version ?

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By batteryaziz

16mbps for 720p is a lot (you can go down to 5mbps for 720p60). Convert the video with handbrake for example and try uploading it again just to test if it makes a difference. It shouldn't, but you never know. I've uploaded 4K high bitrate no problem so... Video playback is native currently so you have to be mindful about the bitrate for others.

By DoctorVirtual

Just wandering isa the video size the problem because of the length of the video ?

By batteryaziz

is it working now?

By A.Corvorum

should not be problem of the user lvl ...

what extension and compression have the video file?

By bittca6x

no, you need have status "verified", Check this -> https://kb.bittubeapp.com/article/66-create-an-account -> "Verify your phone number"